Introduction
Welcome to the website of Taavura Group, including its subsidiaries and partner companies in the group (hereinafter: “Taavura” or “the Company” or “the Group” or “we”).
Taavura Group is a leading holding company in Israel, offering elite solutions in a wide range of fields, such as logistics and transportation, import of trucks, buses and heavy equipment to Israel, as well as import of cars and light commercial vehicles to Central Europe.
This privacy policy details the issues related to privacy protection and ways of using personal information in the Group, including the information we collect about you when you contact us to receive service from one of the Group companies or when you use the Group’s website, including the websites of subsidiaries, their applications or through social media pages, as well as through additional communication channels, such as email, phone calls or with a chatbot (hereinafter together: “Digital Services”). The policy also details the uses made of such information, ways of transferring information to third parties and the rights available to you regarding your personal information.
In particular, Taavura Group respects the privacy of users of the Digital Services (hereinafter: “the User(s)” or “you”) and is committed to protecting the personal information collected about you.
We believe that our users have the right to know how we collect and use personal information, including information received during service provision. Visiting and using the Digital Services are subject to the privacy policy and terms of use which together constitute a binding legal document between the user and the Group.
The Group shall be entitled to stop the activity carried out in the Digital Services, all or part of them, temporarily and/or permanently, at any time, for the purpose of performing updates and/or upgrades and/or fixes and/or adjustments and/or as a result of availability and integrity disruptions of the site and/or from disruptions or failures in the internet network or telephone network, of any kind whatsoever. The user hereby waives irrevocably any claim, and shall be prevented and silenced from raising any claim and/or demand in connection with the above. The corrections may take effect immediately, or as required by law.
This document is written in masculine language for convenience only, but refers to all genders. We thank you for taking the time to read this document.
We respect your privacy and are committed to using transparent and fair privacy methods. We recommend reading the privacy policy carefully and contacting us with any questions through the communication channels listed below.
If you do not agree with the terms set out in this privacy policy, please refrain from using our website or Digital Services.
Definitions:
“The Group” – Taavura Group (hereinafter: “the Group”, “Taavura”, “we”, “us”) in this privacy policy.
“Cookies” – a string of letters and numbers, used for authentication, tracking and storing information about a website visitor, such as saving user preferences.
“Usage Data” – refers to data collected automatically, whether generated through the Service or from the Service infrastructure itself (for example, the duration of a page visit).
“Device” – any component used to access the Service such as a computer, mobile device or digital tablet.
“Personal Information” – any information relating to an identified person or a person who can be identified with reasonable effort, including through an identifying detail, such as name, identity number, biometric identifier, location data, online identifier, or one or more data relating to their physical, health, economic, social or cultural condition.
“Digital Service(s)” – as defined in section 1.2.
“Service Provider” – any entity, company, organization or person who processes the personal information and/or data (usage data or personal data) on behalf of or for the Group. This refers to third-party suppliers and/or people employed by the Group in outsourcing to facilitate and/or perform and/or provide the Service on behalf of the Group, or to assist the Group in monitoring, analyzing the way the Service is used and improving service as deemed necessary.
“You” or “User” – the person who uses the Digital Services in any way.
Consent
When registering for the Digital Services and/or using the Service, you agree to this privacy policy. Some of the services on the site and in the Digital Services require providing personal details of the user such as contact details.
It is clarified that you are not under any legal obligation to provide the said information, unless otherwise stated, and that providing the information depends on your will and consent. However, providing some of the said information may constitute a necessary condition for receiving the various services offered in the Digital Services.
Information We Collect:
The personal information collected and used by the Group is limited only to the data we need in order to give you a personalized user experience or to provide you with services in accordance with any law.
Collection occurs when you:
- Submit a job application;
- Contact us via email and/or telephone and/or through our contact details;
- Use our Digital Services freely and learn about our services through the information offered on the site.
What Personal Information We Collect:
| Information Collection Source | Collection Method and Types of Information Collected | Purposes of Use |
|---|---|---|
| Information provided directly by you | Information you enter when contacting us for services, making contact, submitting applications or using various services offered by the Group. Including:<br/>• Full name<br/>• Contact details (phone, email)<br/>• Home address<br/>• Subject and content of inquiry<br/>• CV (in applications)<br/>• Additional documents and information as needed | • Providing logistics and transportation services;<br/>• Handling customer inquiries;<br/>• Recruitment processes;<br/>• Making contact;<br/>• Advertising and marketing (with consent) |
| Information collected through use of website/digital services | Information collected automatically from mere use of the website and Digital Services from the device you use to access the services. Including:<br/>• IP address<br/>• Browser type and operating system<br/>• Browsing history<br/>• Pages viewed<br/>• Offers and services that interested you<br/>• Dwell time<br/>• Frequency of use<br/>• Device information<br/>• Cookies and tracking data | • Improving user experience;<br/>• Information security and fraud prevention;<br/>• Development and improvement of services;<br/>• Legal needs;<br/>• Fixing technical problems |
| Information from third parties | Information received from service providers and third parties in connection with services the Group provides. Including:<br/>• Information for identity verification<br/>• Required regulatory information<br/>• Information for service improvement | • Meeting regulatory requirements and legal provisions;<br/>• Information security;<br/>• Service improvement |
| Aggregated and statistical data | Aggregated information, meta-data and statistical information about service usage that does not personally identify users | • Operating, maintaining and improving services;<br/>• Making business decisions;<br/>• Research and development |
Purposes of Using Information
The use of the said information will be made for the uses detailed in the table above and for the following purposes:
- For providing services and/or handling your inquiries and/or for submitting applications
- To improve your user experience with the services, measure service performance and improve their content and design
- For processing statistical information through collection and analysis of anonymous, statistical, or aggregated information
- For legal reasons or to fulfill a legal obligation (for example to fulfill a court order, law, request from a competent authority, etc.)
- To identify, prevent or handle fraud, information security issues or technical problems
- To protect against harm to third party rights, including intellectual property rights, privacy violations and defamation
- For receiving and handling user inquiries
- For making contact, as needed
- For securing the offered services
- Protecting the company’s assets, employees and managers
- Safety and compliance with professional standards
The use of collected information will be made only according to this privacy policy and according to the provisions of any law.
Information About Minors
The Group’s Digital Services are primarily intended for users aged 18 and above. In cases where a certain service is made available to users under 18, prior and explicit consent of one of the parents or legal guardian of the minor is required, before using the services and providing personal details within them.
The Group collects and processes personal information of minors only in the following cases:
5.2.1 When the parent or legal guardian gave their explicit consent to this;
5.2.2 When this is required according to legal provisions or regulatory instructions;
5.2.3 In the context of providing service to a minor as part of executing a legally signed contract agreement, if receiving the service was initially approved by the minor’s parents or legal guardian (for example in the context of student transportation).
The Group may use technological tools and automatic software to verify users’ age and prevent minors’ access to services not intended for them, as part of its efforts to prevent fraud and impersonation and to ensure compliance with legal provisions.
Information Databases
The collected data will be stored in the Group’s information databases and under its responsibility.
Without derogating from the generality of the above in the information use section, the Group undertakes to comply with legal provisions regarding the storage and transfer of personal information, and undertakes to comply with the provisions of the Privacy Protection Law, 5741-1981 (hereinafter: “Privacy Protection Law”), regulations enacted under the Privacy Protection Law including Privacy Protection Regulations (Information Security), 5777-2017 (“Information Security Regulations”) and Privacy Protection Regulations (Transfer of Information to Information Databases Outside State Borders), 5761-2001 (“Information Transfer Abroad Regulations”), relevant Privacy Protection Authority guidelines, all as updated from time to time.
Transfer of Information to Third Parties:
The Group does not sell or share your personal information for commercial purposes. The Group will not transfer to any third parties your personal details, including any information collected about you during your use of the site (insofar as such details and information personally identify you), except in the cases detailed below:
- At your request and/or with your explicit consent
- In any case where you violated the terms of use, including the privacy policy terms and/or dedicated terms of use and/or in cases where you performed or attempted to perform and/or someone on your behalf, through the Digital Services, actions contrary to the terms of use provisions, and/or privacy policy and/or provisions of any law
- Providing information to competent law enforcement authorities, courts and regulatory bodies in accordance with legal provisions, or due to a court order instructing the Group or one of the subsidiaries to provide information about you to third parties
- Due to any dispute, claim, lawsuit, demand and/or legal proceedings that will be conducted between you and/or on your behalf and the Group and/or someone on its behalf, including for the purpose of enforcing an agreement or this privacy policy, including investigations of potential violations
- In any case where the Group believes that providing the information is necessary to prevent serious damage to the Group’s property and/or body, yours and/or third parties and/or to prevent other serious damage, according to the Group’s sole discretion
- In case the Group transferred and/or assigned to a third party its activity and/or its rights and obligations towards you, to third parties, including merger, transfer or sale of all ownership or main assets of the Group to a third party or related companies, provided that such third parties accept the provisions detailed in this privacy policy
- Transfer of information to technical service providers for website maintenance, fixing technological problems, operating computer systems and storing information. The Group uses local storage servers and may use external services hosted in the cloud
- Sharing information with transportation and logistics service providers, delivery and storage service providers for providing the required services to Group customers
- Sharing information with information security companies for identifying and preventing fraudulent activity, investigating security incidents and managing risks
- Sharing information between Taavura Group companies for providing integrated services and improving services provided to customers, meeting professional standards and creating value propositions for Group customers
- Information that is not personally identifiable and statistical information is not kept confidential and may be transferred to third parties
Use of Cookies and Web Beacons
The Group uses cookies and web beacons in the Digital Services.
Web beacons are small graphic images embedded in web pages and other online content, and are used by the Group for the routine and proper operation of the Digital Services.
The Group uses essential cookie files for storing login details, user identification and other information that will allow you convenient access to the Digital Services. “Temporary” cookie files are used for routine operation of the Digital Services, integrity checking, collecting statistical data about Digital Services usage, user monitoring, information security, collecting statistical information about usage and volume that does not include personal information and more.
Some of the cookies and web beacons share the information collected from the Group’s sites with third parties who provide those same files for the purposes detailed in this policy.
Unlike persistent files, temporary files are deleted from your computer when you disconnect from the site and services, after you close your browser. You can refuse to receive cookies and/or web beacons independently through the browser, unless these files are necessary to prevent fraud or to ensure website security. However, refusing to receive these files may interfere with your use of the Digital Services.
You can also learn about your options to cancel tracking of mobile applications through your device settings.
For more information, see https://support.apple.com/iphone and https://support.google.com/android.
Exercising Rights to Access, Correct and Delete Information
9.1 In accordance with Privacy Protection Law provisions, the Group enables exercising your right to access information and correct it as required.
Insofar as information about you is stored in the Group’s information databases, you are entitled to view this information, yourself or through your authorized representative in writing or through a guardian. You can contact the Group’s Privacy Protection Officer at any time with any question or clarification regarding information or if you have questions or comments regarding this privacy policy or to request to view information, at the address specified below. The Group will respond to your request as soon as possible and will allow viewing information about you no later than 30 days from the day of submitting the request, unless special circumstances occurred requiring extension of this period, all subject to legal provisions.
You are entitled, after viewing information about you and finding it is not correct, complete, clear or updated, to request to correct or delete information about you, all subject to Company approval. There is nothing in such an inquiry to obligate the Group to correct or delete information according to the request. The Group will respond to your request as soon as possible and no later than 30 days from the day of submitting the request, unless special circumstances occurred requiring extension of this period, all subject to legal provisions.
Before the Company allows you or another person on your behalf to view and/or update and/or delete personal information that has accumulated about you, you may be required to perform additional actions such as verifying the inquirer’s identity, etc.
To exercise your rights or for any other question related to this privacy policy, you are invited to contact us at: dpo@taavura.co.il.
The Group may keep a copy of the information in the archive, while limiting access to this information, for legal and legitimate needs, such as defending against claims or for legal business needs.
Information Security
The Group undertakes to comply with all legal provisions regarding information security, including the Privacy Protection Law and Information Security Regulations.
The Group implements current and strict information security systems and procedures and invests great efforts in implementing and maintaining site security and users’ personal information security (both ourselves and through receiving services from third parties who are authorized service providers).
The Group implements information security procedures and policies as customary in the industry to ensure users’ information security and to prevent any unauthorized use of this information, including identity theft and “phishing”.
While these systems reduce the risks of unauthorized penetration to Digital Services computers, they do not provide absolute security. It is your responsibility to take protective measures on the end device used to provide the services.
The Group does not undertake that the Digital Services will operate properly and without any disruption and/or the information collected and/or transmitted as stated above will be absolutely immune from access and/or unauthorized penetration to the Group’s information databases. The Group will not bear responsibility for any damage and/or loss, direct or indirect, of any kind, caused as a result, including due to privacy violation.
If you have concerns about certain information, avoid transmitting this information via the internet.
Note that we do not and will never request details about your credit card, your login password via email or phone contact.
Use of Artificial Intelligence (AI) Systems
The Group may use algorithm-based systems and machine learning to analyze collected information or provide services, including through generative artificial intelligence, for various purposes such as: improving logistics services, optimizing transportation processes, risk assessment, fraud detection and identification, service personalization, improving user experience, optimizing inquiry handling, and providing customer recommendations.
The Group takes care to examine algorithmic analysis results by a human factor and takes measures to ensure fairness, accuracy, and prevention of unreasonable biases.
The use of these systems is done while maintaining principles of transparency, responsibility and ethics, and in accordance with applicable legal provisions in this field.
Direct Mail and Advertising
Providing personal details to Taavura Group through the Digital Services or by any other means constitutes explicit consent to receive email and/or text messages (SMS) from the Group, regarding services (such as messages related to operational updates, service provision or regarding orders).
Subject to your consent, Taavura Group may send you marketing messages or direct mail, containing content that meets the definition of “advertising matter”, according to the Communications Law (Telecommunications and Broadcasting), 5742-1982 on behalf of or for the Group. These messages can be offers regarding the Group’s services and products, information about the Group’s activities, events and conferences, in various ways including email, SMS messages, WhatsApp messages, push notifications.
You may, at any time, notify the Group of your desire to remove your address from the distribution list of “advertising matter” recipients through one of the alternatives stated in the message and/or by contacting the email address: dpo@taavura.co.il. It is clarified that this does not prevent sending service messages required for providing services.
It is possible that some of the Group’s contacts with you will be made as part of a personal contact, based on your belonging to a population group, determined according to characterization breakdown of one or more characteristics of people whose names are included in the database (“direct mail contact”) to enable optimal characterization of types of products and services that will be sent to you. According to legal provisions, you are entitled to demand in writing that information relating to you be deleted from the direct mail information database.
Other Websites
The Group requires any third party that stores or processes information for it to maintain strict privacy protection and information security rules and to ensure their compliance with applicable information protection laws, and any transfer of information abroad is performed in accordance with and subject to legal provisions, including Information Transfer Abroad Regulations. However, the terms of these services are governed by third parties’ privacy policies.
The Digital Services may contain links to other websites or internet resources. When you click on one of these links you will connect to another website or internet resource, which may collect information about you voluntarily or through cookies or other technologies.
The Group has no control over privacy policy terms of third-party websites or services and/or their operation method and/or consequences of their use, and therefore any use of third-party content, including any entry of yours to third-party websites through referral on the site and/or advertisement on the site, will be performed at your sole responsibility and there will be no claim and/or lawsuit against the Group in connection with this, including but without derogating, for any damage, direct or indirect, arising from use and/or entry as stated and/or due to privacy violation and/or any information collection and/or use by third parties. We recommend you read the privacy policy and terms of use of those third parties.
Changes to Privacy Policy
The Group reserves the right to change this privacy policy at any time and according to its sole discretion, and requests all users to return and visit this page as often as possible. Changes to the privacy policy will take effect on the date of the last update of this privacy policy, and continued use of the site after the last update date will constitute user consent to the changes.
If the privacy policy is corrected to meet any legal requirement, the corrections may take effect immediately, or as required by law. It is your responsibility to check the privacy policy and its update date from time to time.
Contact
For any matter, question and/or request regarding this privacy policy or exercising your rights, you can contact us by email: dpo@taavura.co.il or by mail to the address: Taavura Holdings Ltd., HaHazon 2, Ramla, Attention: Privacy Protection Officer.
Last update date: 12/07/2025